Digital communications via email, text messaging, and social media are the norm at universities.
These channels are used by faculty, staff, and students. Unfortunately, uncivil behavior in digital communication is widespread.
Online incivility may lead to job dissatisfaction, burnout, high turnover, and increased levels of stress and anxiety. The discussion will examine the causes of incivility online and suggest strategies to reduce the negative impact and ameliorate the harmful consequences.
Sheri Bauman, PhD, is a professor of counseling at the University of Arizona. She earned her doctorate in counseling psychology from New Mexico State University in 1999. Before then, she worked in K-12 schools for 30 years, as a teacher and school counselor. She is also a retired licensed psychologist. Dr. Bauman conducts research on topics related to bullying, cyberbullying, and peer victimization, and also studies teacher responses to bullying. She is a frequent presenter on these topics at local, state, national, and international conferences. She is the sole author/editor or first author of six books, third author of another book. Dr. Bauman has 70 articles in peer-reviewed scholarly journals, many book chapters, three training DVDs, and numerous other publications in popular media. Her most recent book is Political Cyberbullying Perpetrators and Targets of a New Digital Aggression, published by Praeger in 2020.