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Department of Psychiatry

9-8-8 and Crisis Response – National Trends, Local Resources and Why Arizona is a National Model for Behavioral Health Crisis Care

Presenter Details
Photo of Margie Balfour, MD, PhD
Margie Balfour, MD, PhD
Chief of Quality & Clinical Innovation, Connections Health Solutions; Associate Professor of Psychiatry
Connections Health Solutions & University of Arizona College of Medicine – Tucson Department of Psychiatry

Dr. Balfour is a psychiatrist and national leader in crisis care, quality improvement and law enforcement responses to behavioral health emergencies. Dr. Balfour was named Doctor of the Year by the National Council for Mental Well-being for her leadership at the Crisis Response Center (CRC) in Tucson, Arizona, and was the first clinician to receive the NAMI Sam Cochran Criminal Justice award for her work to help law enforcement better serve people with mental health and substance use needs. She co-authored "Roadmap to the Ideal Crisis System: Essential Elements, Measurable Standards, and Best Practices" and her pioneering work on crisis outcome measurement has been adopted as a national standard. Dr. Balfour is a Distinguished Fellow of the American Psychiatric Association and serves on the APA Council on Quality of Care.  

Photo of Richard Rhoads, MD
Richard Rhoads, MD
Medical Director, Crisis Response Center (CRC); Assistant Professor, Psychiatry
Connections Health Solutions & University of Arizona College of Medicine – Tucson Department of Psychiatry

Dr. Rhoads is medical director of the CRC. He supervises a team of behavioral health providers at the CRC and is responsible for the overall clinical care provided there. He has also worked as an inpatient psychiatrist, as a court evaluator at the jail, as the UArizona Psychiatry Residency Program director, and as the chief medical officer for Cenpatico Integrated Care, which was the Regional Behavioral Health Authority for Southern Arizona until last year. He received the Distinguished Fellow award at the American Psychiatric Association annual meeting in San Francisco for distinguished service in a broad range of areas in 2019. He has lived in Tucson for 20 years, is married to his husband Eric and they have two children.

Additional Information

The educational objective for Psychiatry Grand Rounds is to provide mental health professionals with updates on psychiatric topics with the goals of increasing knowledge, competence and patient care. Psychiatry Grand Rounds are held on Wednesdays (September-May) from 12 to 1 p.m. Be sure to log into your CME account and complete the evaluation to receive credit.

Learning Objectives
  • Describe national trends related to 9-8-8 and crisis care

  • Define the essential elements of a comprehensive behavioral health crisis system

  • To understand the use of medical student evaluations in the residency application process

  • Summarize recent developments in crisis services in Arizona

  • Identify how to access local services for patients in need of crisis care

CME Credit/Disclaimer

All faculty, CME Planning Committee members, and the CME office reviewer have disclosed that they have no financial relationships with commercial interests that would constitute a conflict of interest concerning this CME activity. 

The University of Arizona College of Medicine – Tucson is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The University of Arizona College of Medicine – Tucson designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

12:00 pm to 1:00 pm
Wednesday, September 7, 2022 - 12:00pm




Jamie Manser
College of Medicine – Tucson
Department of Psychiatry
To request any disability-related accommodations for this event please contact the event coordinator at least three business days prior to the event.